An event tracking system that takes both manual and automatic events and creates tickets to track them.
Here at Atlantis Services, we need to track every event coming from internal systems as well as our customers. We have to make sure things don’t slip through the cracks and a ticket tracking system was a requirement to provide that level of service.
We believe anyone that is involved in engineering, customer service, and other fields can’t afford to have something with a potential impact to not just a single customer but, potentially, a large group of customers requires such a system.
The ticketing system tracks time open, critical level, department ownership via queues, and individual ownership as to the person working to resolved the issue.
The system can generate reports over a given time frame and can show you top performers to reward them.